FAQs

Frequently Asked Questions (FAQ)

1. How can I contact Fine4Shine?
You can email us at Infor@fine4shine.com, where our customer service team will be happy to help you with whatever you need!

2. Do you ship worldwide?
Yes

3. Where do you ship from?
Hong Kong

4. Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

5. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), PayPal, Apple Pay, Ideal, and more payment options.

6. When will my order be processed?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

7. How long will it take to receive my order?
Due to high demand, orders may take between 1-3 weeks to arrive.

8. What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

9. How do I return an item?
Please contact us at Info@Fine4shine.com

10. What if the item(s) I received are defective/incorrect/damaged?
[Your answer here]

11. When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.